FAQ

ORDERS
Damn! The product I wanted is sold out!
Sorry to disappoint! Perfectly Put Together offers a limited edition collection of products specially curated by Together Design. We like to keep things interesting and move with the times, and so once a collection is sold out, that’s it we’re afraid. Fear not though, we will bring you a completely new collection with a new range of products for you to feast your eyes on. To beat the crowds next time, keep an eye out for our shop updates regarding new upcoming collections and products. 

Can I add to/change my order once I’ve clicked ‘Order & Pay Now’?
If we haven’t dispatched your order yet then we’ll do our best to amend it. Please email hello@perfectlyputtogether.co.uk with your name, address, order number and details of the amendment(s) you require. We will reply to you as soon as possible to confirm whether or not the amendment(s) can be made. We regret that if your order has already been dispatched we will be unable to amend it.

Can I cancel my order?
Under the United Kingdom’s Distance Selling Regulations Act you have the right to cancel your order and obtain a full refund. All order cancellations must be sent to us via email quoting your name, address and order number. Please see the ‘Returns’ section for more detail. 

PAYMENT
How can I pay for my order?
We accept Visa, MasterCard and American Express credit and debit cards. We also accept international payments, although your card company may charge you a currency conversion fee at their discretion, which we cannot control.

Will my card details be safe?
Our site is fully secure. We use Stripe who are a leading card processing company and your card details are never visible to anyone.

When will my card be charged?
Payment will be debited from your card once you click ‘Submit Order’ and before the dispatch of the product(s) you have purchased so please make sure you have sufficient funds. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide.

SHIPPING
Which service do you use?
All of our products are shipped via Royal Mail from London. 

Where do you ship to?
We currently ship within the UK and Europe. If you have any special shipping requirements please email hello@perfectlyputtogether.co.uk and we will do our best to accommodate your request.

How much is shipping?
We charge standard Royal Mail rates plus a small transaction fee that we have to pay. Your shipping fee will be calculated dependent on the product(s) weight as you progress through to the checkout.

UK
Royal Mail Signed For® 2nd Class 

  • Small Parcel (Up to 2kg): £4.20 

Royal Mail Guaranteed 1pm Next Working Day Special Delivery*

  • Small Parcel (Up to 1kg): £8.85 
  • Small Parcel (1kg – 2kg): £11.45

* To guarantee Next Working Day delivery, orders must be placed anytime before 12:00 GMT (Please note certain remote areas in the UK might not qualify). 

Europe
Royal Mail International Tracked & Signed 

  • Parcel (Up to 1kg): £13.55 
  • Parcel (1kg – 2kg): £19.50

Postage to more distant European destinations might be more expensive. Delivery time will depend on your country's postal service.

Unfortunately we have no way of knowing if orders outside of the UK will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred.

How long do I have to wait to receive my order?
If you place an order before 12:00 GMT on weekdays, then it will be dispatched the same day. It will normally arrive within 3 working days within the UK. Orders placed after 12:00 GMT on weekdays will be dispatched the next working day. We are unable to process orders at the weekend.

If you cannot contain your excitement, please order before 12:00 GMT and select our Royal Mail Special Delivery Guaranteed 1pm Next Working Day option. 

Once your order has been dispatched for shipping, you will receive a confirmation email to the email address you provide.

In case of a delayed delivery, please email hello@perfectlyputtogether.co.uk with your name, order number and address and we will look into it for you straight away. To avoid delays in delivering your order, we recommend having your item shipped to your daytime address (e.g. your work address – just make sure you let your receptionist know!).

RETURNS
What if the product I receive is not what I ordered, damaged or faulty?
Oops we’re sorry! If the product you received is not what you originally ordered, or is damaged or faulty in any way, please email us immediately at hello@perfectlyputtogether.co.uk. You have up until seven days of receipt of your order to contact us with your name, address and order number. 

We will then ask you to ship the product back to us via registered mail to enable us to track the return of the product. Unfortunately we cannot take any responsibility for deliveries being returned to us that go missing or are undelivered.

Once we receive the product, we will send a confirmation email to the email address you provide and we will either ship you a replacement, or if the product is sold out, we will issue a full refund for the incorrect, damaged or faulty product and your additional shipping costs.

Can I return a product?
If you are not completely satisfied upon receipt of your order and would like to return it, please contact us at hello@perfectlyputtogether.co.uk immediately. You have up until seven days of receipt of your order to cancel and return product(s), and must provide us with proof of postage within this time. All we ask is that any product(s) returned to us for refund are in the original packaging, in as-new condition with no evidence of damage or use. Please ship the product back to us via registered mail to enable us to track the return of the product. Unfortunately we cannot take any responsibility for deliveries being returned to us that go missing or are undelivered. If these conditions are met a refund for the original cost of the product(s) will be issued. We regret that we are unable to refund your shipping costs for returned products. 

How will you refund me?
Your refund will be credited in the same manner and to the same account used to make the original purchase. 

How long will a replacement or refund take?
We will process a replacement or refund within 3 working days of receipt of your return. Once the process is complete, we will email you confirmation of your replacement being shipped or your refund being paid to the email address you provide.

DATA
Who will see my personal details?
We will treat all your personal details as confidential. We will never pass on your personal details for marketing purposes, ever.

Only our employees who will be packing up and shipping your orders and the postman or postwoman delivering your order will see your name and address. 

Our site is fully secure. We use Stripe who are a leading card processing company and your card details are never visible to anyone.

GENERAL
I have another question!
If you have any other questions, please email us by clicking on the 'Contact' button at the bottom of the page and we will get back to you as soon as possible.